IMPORTANT FACTS PAYMENT COMMUNICATION

Now that we have worked with the FACTS billing system for a bit, we want to clarify how incidental items and accounts will be billed at St. John’s.  Please become familiar with your financial account via FACTS.  You can log into your FACTS Family Portal at any time to see your financial account via the Financial tab.   The following is the schedule for billing:

Tuition Billing: Tuition billing follows the schedule you created at time of enrollment or reenrollment during back-to-school.  

Incidental Billing: Lunch and ESP charges will be posted to your account once a week (on Monday) for the previous week’s usage. Sports Fees, Field Trip fees, Bible/Catechism orders, and other incidentally billed items will be posted at the time the fee is incurred.  Once items are posted you will be able to view them in your family portal.  

  • Due Dates: These posted charges will be due on the following month’s invoice.  For example, you’ll see September charges on the Oct 1 invoice, and the due date will be Oct 15.  You will not be notified every time a charge is added to your account.  Rather, you will be able to view the current status of your account at any time through the FACTS family portal.  Invoices will be sent on the 1st of the month if there are any incidental billed charges to your account.
  • Payments: When you log into your family portal, you will see “Pay Now” which will include ALL of your incurred billed items, but that does not mean that items are DUE now.   
    • If you have auto pay set up for incidental changes, you do NOT need to do anything. The charge will be automatically deducted from your account on the date due.   
    • If you do NOT have auto pay set up, you will need to log into FACTS to push a manual payment by the 15th of each month.  Please be aware of due dates so you do not incur late fees.   The late fee for past due accounts is $35.  The returned payment fee is $30.

Whenever possible, we will try to bill via FACTS rather than collecting cash and check payments.  Automatic billing cuts down on the possibility of a payment being misapplied, lost, or inaccurately credited.  If you have any questions, please contact the front office!

 

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